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Custom Note Fields?

Love the custom fields functionality, but as far as I can tell it only exists at ticket level.

My team log work time against each note, but I would another field to mark billable time against each note.

Is this possible?

  • It would still be through Notes and the time entered there.   You can create custom billing rates yourself - so you could have one that is $0.00   and another that is $50/hr   etc....

    Another option would be to create your own Ticket Custom Field of a Currency type ... so you could make that required (or not) for Techs that work on a ticket.   The problem with this approach is that the data would be searchable but not Report-able using the Reports section.

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