This is a 2 part question.
The first question is regarding the client history tab. Has anyone successfully been able to customize the History tab that clients see? We would like to modify this so that our end users can see the request type of a ticket and the assigned tech for each ticket.
The second question is around "labels" for lack of a better word in custom ticket fields. Ive seen some screenshots of other threads where users have a green text box on their request form that gives instructions for the form, information, warnings, etc. Where can I get that? I would like to add that functionality into my system.