I have a question about the custom fields and how that data flows between child tickets and the parent ticket. Does anyone have a method where information that is populated inside of the child ticket also populates in the parent ticket?
We have as a part of our onboarding process to create the following steps.
- Create AD accounts
- Create ERP accounts
- Create E-Time accounts
- Create O365 Accounts
- Order/Image/Install computer hardware
- Create Phone system accounts
- Order Cell Phone
- Order business cards
- Configure building access
- Setup workstation
- Notify people of new employee information - Just a notification and not a ticket.
For the Order business card step I need information that is documented in multiple tickets to be populated in that ticket so we can effectively order the proper cards. I then also need a notification that will provide that information to the people needed in the last step. I am running the notification off the parent ticket and all of the other tickets are from child tickets. The data is not flowing between them. Is there a step I am missing or does someone have a best practice that will help us make this work?