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Level 7

Client groups with leaders?

We have a number of different teams within the various departments in our company. Each team has a leader. We are hoping that team leaders can see tickets placed by all of the members in their team without having to be added to each ticket individually.

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Level 12

Re: Client groups with leaders?

Look at Client admins within the WHD manual. You can use these to allow some clients to see tickets within their client interface.



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