We note it is now possible to add a New Tech Note for Ticket #1XXXX and select "Client Email Format" to be "Note Only" rather than "Full Ticket Details" (see attached screenshot). This is a great feature as the communication back to the client looks so much nicer. However, you only seem to be able to select this email formatting option in one place on the ticketing system. It isn't available as an option when, for example, adding a Tech note in the main ticketing area, or when applying a Bulk Action.
Is this something we can activate somehow?
Regards
Fiona