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Web Help Desk (WHD)

Forum Can you change the format of outgoing WHD emails?

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Can you change the format of outgoing WHD emails?

csbaiada over 6 years ago

Hi

I am wanting to change the font and font size of the emails that get sent out from the WHD. At the moment, it is very small, and if received on a mobile is very hard to read. I know we can change the intro, but I need to change the body of the email that includes all the relevant information of the ticket.

Thank you

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cyribus over 6 years ago in reply to csbaiada +1

There are outgoing email templates you can manipulate as well. If you are referring to the email when you select "Save and Email" after modifying a ticket, then no. This would have to be a feature request…

0 cyribus over 6 years ago

Hi you can make changes to most of the templates in the system via BB Code. I am attaching the article below:
Hidden Gems of Web Help Desk - Text Formatting with BBCode
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0 csbaiada over 6 years ago in reply to cyribus

Thanks, but those templates are just for the Greetings of the emails, I'm talking about the actual details of the ticket that get sent through. Is there a way to format that?
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0 cyribus over 6 years ago in reply to csbaiada

There are outgoing email templates you can manipulate as well. If you are referring to the email when you select "Save and Email" after modifying a ticket, then no. This would have to be a feature request for a base template on a saved and emailed ticket. Let me know if you fill out a feature request on it, I will be more than happy to vote myself as well as pass it to my group to vote up.
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