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CPU Utilization frequently at 100%

patricks

We've been running WHD for several years now, and have noticed that the SQLSERVR.exe process is very frequently running at 100% and the CPU is maxed out. Frequently WHD takes more than 10 seconds to load pages. Is anyone else experiencing this?

  • 0

    I just went through a period of slow performance and found that the JVM memory was maxed so I increased it and its much better.

  • 0 in reply to kjette

    We’ve got ours currently at 4GB. I can see about bumping it up, maybe that’s the fix?

    - Patrick Simpson

  • 0 in reply to patricks

    What is your JVM utilization?  Setup\General\System Information

  • 0 in reply to kjette

    293.71 MB used / 455 MB total (65%)

  • 0 in reply to patricks

    Thats not bad but I'd watch it for a few minutes to make sure it isn't spiking.  Mine was creeping up over the course of about 3 or 4 minutes to about 99% and then fall back and start the process over.  SW support sent me the following for setting your JVM memory properly:

    1. Stop Web Help Desk.
    2. Open the WHD installation directory.

    Mac OS:
    Library\WebHelpDesk\conf

    Windows:
    C:\Program Files\WebHelpDesk\conf

    Linux:
    /usr/local/WebHelpDesk/conf

    3. Open the whd.conf file in a text-editing program such as Notepad.

    4. Edit the MAXIMUM_MEMORY configuration setting.

    To configure an appropriate amount of memory for your deployment, use the following formula:

    [(Average # of Concurrent Techs x 150)] + [(Average # of Concurrent Users x 25)] =
    1650 + 512
    Using the example of 10 concurrent techs and 50 concurrent clients, the MAXIMUM_MEMORY setting should be:

    [(10 x 150)1500] + [(50 x 25)1250] = 2750 or 2.75GB

    5. Start Web Help Desk.

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