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Level 8

CAB Approvers Problem

I have a problem with my CAB approvers updating. As of now when it attaches the approval process from the CAB it's showing an out dated list of users. Is there somewhere that I need to visit and clean to fix this issue?

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Level 9

Did you check the Approval Process steps to see which step has the old users?

That would show you whether it is a Location or Department Approver, and the Approver Role being used.

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I have, There is no sign of old approvers in the process. My version is still on 12.2 and I've heard of a JAVA problems I think that might be causing the issue but not certain. I also don't have the slightest idea on how to fix them if they are.

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