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Forum Authenticating with the application API key in powershell

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Authenticating with the application API key in powershell

davehog over 3 years ago

Following the documentation, I have a application API key, but when I use it in my script, I get "Authentication required" error.

Invoke-RestMethod -Uri "https://helpdesk.com/helpdesk/WebObjects/Helpdesk.woa/ra/Tickets/1?username=admin&apiKey=j9akl21876djaihKIJJNWsedopvj" -Method GET

I tried it without the username and I get "Authentication failure"

Any help would be greatly appreciated! (API key has been renamed to protect the innocent.)

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j_a_catlin over 3 years ago +2

Have you tried using something like postman instead of powershell for testing auth? In my mind, that would at least answer if something in powershell is causing the issue or the actual URL being used for…

0 j_a_catlin over 3 years ago
Have you tried using something like postman instead of powershell for testing auth? In my mind, that would at least answer if something in powershell is causing the issue or the actual URL being used for the action as the cause of the issue. I have used user(tech) auth in the past, but not app auth, so I don't have experience troubleshooting it beyond trying to isolate with other tools.
-j_a_catlin
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0 mrxinu over 3 years ago

Try adding an extra / after the ticket number.
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0 mrxinu over 3 years ago in reply to mrxinu

That being said, the documentation has no slash and I have a slash in my successful Postman queries. If you've got time for a screen share let me know. I'd be interested to see what's going wrong.
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