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Authenticate some clients but not others?

byrona over 7 years ago

I have a situation where I have a split client base and I am trying to find a good way to handle them differently with WHD. I have my more modern client base that I am going to authenticate in to WHD using an Active Directory domain and force them to enter tickets via the WebUI and that looks like it will work out perfectly. My legacy client base I would like to have not authenticate in to WHD but instead either use email or a Web Form to enter tickets; ultimately I don't want to have to maintain a client database for these types of clients. Unfortunately I haven't found a good way to do this. If anybody has any suggestions or feedback I would be very interested to hear it; thanks!

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typhoon87 over 7 years ago in reply to akorkishko +2

To split the permissions you would need to create locations give the aproaite locations the appropriate permissions then assign your users to the correct location.

0 akorkishko over 7 years ago

You could accept tickets via e-mail, make a Google Form and submit it to WHD via email for your legacy group. Then restrict who your WHD mail account can receive email from on your mail server.
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0 byrona over 7 years ago in reply to akorkishko

Thanks for the suggestion! Is there no way to turn email tickets off globally and then turn it on for just select accounts? The other option I was thinking was using a WebForm that then submits the ticket using the API. Not sure how that would work through for further correspondence with the submitter.
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0 akorkishko over 7 years ago in reply to byrona

All I see is a global setting:
Clients Can Create Tickets Using
Web Interface E-Mail
I don't think there is a way to control it in WHD via specific accounts
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0 typhoon87 over 7 years ago in reply to akorkishko

To split the permissions you would need to create locations give the aproaite locations the appropriate permissions then assign your users to the correct location.
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0 byrona over 7 years ago in reply to typhoon87

Thanks for pointing that our, that may help with what I am trying to accomplish!
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