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Level 8

Attach E-Mail Template to Alert

Hi all, is it possible to add a custom e-mail template to a status alert? I've set an alert on all tickets with On Hold status and Medium priority so that the tech gets a reminder e-mail 3 days before the Due Date, but the e-mail is so generic that it's not really of any use. Don't think this is do-able, but I might be missing something.


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