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Web Help Desk (WHD)

Forum Assigning 2 techs to one job

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Assigning 2 techs to one job

apape over 6 years ago

Hey everyone. I'm extremely new to the help desk world & had a question. Is it possible to set up helpdesk in a way so that we can assign more than one tech to a job? If anyone knows, that would be great!

Thanks!

Top Replies

divinus over 6 years ago +2

It's not possible to have two techs on the same ticket. But here are a couple of alternatives: Create a child ticket to assign to the 2nd tech, this will link the tickets so you can see the status of the…

0 divinus over 6 years ago

It's not possible to have two techs on the same ticket. But here are a couple of alternatives:
Create a child ticket to assign to the 2nd tech, this will link the tickets so you can see the status of the other ticket at a glance
Have the two techs in the same tech group, and all tickets assigned to that tech group will be listed under the tech's "Group Tickets"
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