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Assets update from file

Hi all,

i'm trying to update my assets information. I imported xls file but it created another asset with the same serial number and it didn't update existing asset. 

I used option "Sync based on" "Serial number", but it doesn't seem to work.

version 12.7.2

Can you help me please?

thank you. bye

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Level 12

Can you check that your serial numbers don't have leading or trailing spaces, as this could be the problem.

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I checked it. It's ok.

Often an error message appeared: "asset n.  is already in use". why?

thank you

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