We have implemented Webhelpdesk tool to our customers in Turkey. We are receiving question about acknowledment by user for assign assest. Our question is ; how could end user confirm/approve assign assest to him on WHD client.
from ITIL and COBIT perspective, user should confirm related assest has been delivered to him.
Unfortunately, there isn't a way within WHD for a client assigned to an asset to confirm it. That process will not be automated in WHD but that is indeed a good Feature to Request for
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