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Level 7

Asset Assigment to the enduser

Dear All,

We have implemented Webhelpdesk tool to our customers in Turkey. We are receiving question about acknowledment by user for assign assest. Our question is ; how could end user confirm/approve assign assest to him on WHD client.

from ITIL and COBIT perspective, user should confirm related assest has been delivered to him.

thank you

2 Replies
Level 9

I definitely agree, this would be a nice feature.. Looks like I'm going to have to do a SharePoint workaround.

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Level 10

Unfortunately, there isn't a way within WHD for a client assigned to an asset to confirm it. That process will not be automated in WHD but that is indeed a good Feature to Request for