Are you strictly using WMI to discover all assets, or are you also using the import feature with WHD's template? If so, any issues with it?
We are using Bigfix for all active Computers & integrated it with WHD so that we have both active devices inventory & store inventory together.
WHD providers the cost of the total hardware inventory we still have the missing data the software inventory, to be figured out. We may opt for SUA addon from Bigfix.
1. We use Spiceworks for asset management.
2. Yeah I choose this a few years ago when the IT budget was low, but we built it out with daily scheduled scans and everything so it just contains a lot of information so we keep using it.
3. It would be nice if WHD asset scanning would work in our environment. We would like to simply attach assets to tickets and vice versa. However every time we try to setup these scans, WHD ALWAYS and I mean ALWAYS locks out the AD account, even if we meticulously copy and paste or type the accounts credentials one character at a time. Our logs indicate the account is always locked out immediately from some machine called JCIFS something or another. Account lockout policy is 4 attempts but we kick of a scan and are immediately alerted to the account being locked out in an email message from our SolarWinds LEM system.
I am trying to link Lansweeper to WHD for asset reporting etc. Anyone of you who use both products WHD and Lansweeper can you give me some assistance on how you go about linking the two so they can interact with each other.
Nothing else, just like the way WHD handles it all just wished for a few more features like bar coding but it all I need or ever wanted
The reports for some reason they dont run correctly at all, wish i could easy create custom reports also.
Here's the thing. We were using BMI Track-IT, and the only thing it did well was purchasing/Inventory integration. The asset discovery was OK, and in my short experience with WHD, Track-IT did this better, because it did not create duplicates or overwrite fields we had set to be static or manual entry.
These are the features missing or broken in WHD. It needs to integrate with Purchasing (which also needs a bit of an overhaul), and the discovery and import of assets needs to be fixed so it does not overwrite data the user wants to remain static... I think the primary key is set to (or at least includes) the IP address, and when that changes, the system thinks that there is a new asset, and it overwrites everything in that asset. I think the primary key should be the serial number. That is how Track-IT was set up.
Unfortunately, we are not using asset management with WHD. Currently, we use an outdated system called Wise Track. We had to write our own scripting just to have it sync with AD. Maybe Santa will bring us a decent asset management this year!
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