Trying to use the asset management system but it is confusing. Trying to create a new model for example is mystifying each time we do it. Want to add some parts to the system and no model fits. Can't find the "new model" for example to add in "Apple 12W USB Power Adapter" so we can show them at the warehouse and then take requests for them. Frustrating.
We're trying to put together an asset management policy from scratch using WHD and the discovery we are getting from SAM.
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration.
Just here to add my own input as I just went through an overhaul on our asset management and a complete audit.
Our asset management was basically run on excel up until now and in a horrific state. So having to cut costs around every corner and still be able to do what needs to be done, the WHD Asset management was my first option since we are already paying for it.
Unfortunately it can improve quite a lot. Just some experiences and suggestions:
At this stage the WMI scanner doesn't really mean much and I am running Spiceworks to supply the bulk of the information and reporting. The joke is our company is still quite reliant on excel since switching to WHD's Asset management...
While we're talking about assets, I have a feature request.
When adding new devices, it would be nice to have a way to bulk scan in new devices. For example, if I have 500 laptops that I'm unboxing and tagging, it would nice to have an interface where I could scan the asset tag and serial number to enter the device in inventory. Ideally, WMI or ARD would later discovery those devices and fill in the rest of the details.
EDIT: I'm also adding this as an official feature request over in that area.
I agree with nathanseaton. That would be nice. We use both Jamf Casper (for computers) and Meraki (for mobile devices). The Casper connection works well for assets. It would be really nice if the same could be done with Meraki for all our iPads and Android devices (about 3,000). Currently, we import spreadsheets for these (or manually enter).
We stopped using WHD for asset management. We are using Lansweeper for simply snooping our network for assets.
WHD associates every user with a workstation. Workstations here are shared a great deal so this causes a problem for us. We would prefer to ID the primary user or users of each workstation.
WHD has no association between PO's and assets. So when parts fail, we can not quickly see which PO was used to purchase part for warrantee.
Parts management is not complete - We seriously mickey mouse the parts feature to manage our printer toners.
I would be a WHD customer for life if they would fix the parts feature to manage toners. NO ONE else is doing it., I looked
Printer assets need to be "Grouped" into "Same printer" groups. The same toners will work in various different printer models. Toners should then stocked and managed by the Printer Group, not by each printer make and model.
We recently migrated from SCCM to WHD's WMI discovery connection. So far things are working well except for one key feature we miss. With SCCM, the discovery connection would populate each asset's client list with the last user to log into the asset. WHD does not do this, the client list is empty. I just put in a case hoping they could fix it (933356) but this is the only thing we miss from SCCM so far.
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