1. We use Lansweeper
2. I evaluated and recommended Lansweeper to be purchased.
3. We were excited about being able to pull the Lansweeper data into WHD but have found little value to using the asset functionality in WHD. We still sync WHD with Lansweeper but Lansweeper has taken over the asset inventory/reporting role. We have also turned off WMI and the other integreations into WHD such as Solarwinds NPM & SAM.
Because it's limited in active scanning, reporting and monitoring in comparison with the pay for services.
It's a very good tool for free and if I was in an IT department that couldn't spend money, this would be the first place I'd look to do everything, from asset tracking to help desk tickets.
We evaluated a number of different solutions, but ultimately cost vs performance, Lansweeper seemed to win. In fact, it has a lot of features that I don't use or consider overkill.
The most important thing for us was tracking network devices and non-connected devices. The latter is fairly do-able in WHD, but network devices aren't. I've always felt that the WHD asset portion is just a little "half-baked" when you compare it to other solutions.
The missing thing in the Lansweeper integration is ownership. You can mark an item as "Owned by" in Lansweeper, but WHD does not track this field. I was unable to find a way to do this short of having "last user" as the ownership value in WHD. This works for things like PCs, but any PC that is public (perhaps in a conference room), will bounce around as to who "owns" it in WHD based on who used it last. For monitors and non-connected equipment, I just lost ownership completely in WHD. Fix this and I would be very happy!!!!
I am still using Spiceworks. it does a decent job and it fits my budget at the moment. Few other networking tools from some site that people here seem to like are more priority to spend money on atm
Currently we use asset management in WHD but it is lacking, severely.
We looked at spice works but no one on our team really liked it.
We are getting ready to demo LanSweeper.
We also use Lansweeper for our Asset Management. We found spiceworks was too limiting for a network our size.
I would love to see some sort of connection between Lansweeper assets and Web Help Desk.
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. More than 150,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process. Learn more today by joining now.