Any body using status on specific ticket custom field

What version of WHD do you have?

12.7.1

It appears that if the custom field has been populated it will carry over because it has data in it.  As soon as the data is cleared, it results in the custom field being hidden if it is not a part of current request type.  SWI probably has the app setup to hide all empty custom fields unless the request type has the custom field associated with it or the field is not empty. Setting the field back to null or empty does make it go away.  You could potentially be handled on the DB side with something like a trigger for the request type change(problem_type).  Basically updating all custom fields to null that aren't a part of the current problem_type_id.  Other option is to submit a feature request to SWI to make an option to either hide or show populated custom fields based on request type.

My feeling is the logic for them choosing to leaving it might be for audit or information access purposes from an end-users perspective.

-j_a_catlin

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