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Web Help Desk (WHD)

Forum Adding Processes to a ticket type in WHD

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Adding Processes to a ticket type in WHD

rmhvh12 over 4 years ago

I have created several FAQ's for Clients to refer to when opening a ticket. What I need to do is add instructions to a particular ticket type after it has been opened with instruction for IT. So far I haven't figured out how to do that.

Clarify: When IT opens the ticket I want them to be able to click on instructions for a specific ticket type. Thanks in advance.

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