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Level 9

Action Rules

I am having issues with the Action Rules that I have set up for HR New Hires and Terminations.  Because all the info. on the New Hire is not available initially, I have it set to trigger an email each time the ticket is updated.

This is driving me as well as the recipients getting the emails crazy.  I am having people tell me they are getting 15-20 or more emails.   What I really need is for the last couple of additions to the ticket to be sent to specified Departments.

I really need HELP with this please.  Ideas please.  Thanks, Vicki

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2 Replies
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Level 12

Re: Action Rules

Hi,

Can you provide a screen shot of your action rule which are related to HR new hires and Terminations.

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Level 9

Re: Action Rules

Thank you for your reply, but I have this issue corrected.  Have a good day!  VH

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