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Level 9

Action Rule Problem


I'm having an issue with an action rule. We have a request type that has a multiple choice custom field. The action rule criteria are configured as below. The action rule works fine if only one of the multiple choice boxes are checked. If more than one are checked, the action rule doesn't work. Why does this happen?



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Level 10

I've ran into a similar problem.  I ended up creating separate action rule for each possible scenario. 

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