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Level 14

12.2 RC2 now in the customer portal

12.2 RC2 - Build #12.2.0.9011 is now available for testing. If you noticed any bugs in RC1 or the Beta you may want to take a look.

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Level 15

Hey guys, just want to let you know that 12.2 is generally available now! You can find it on your customer portal (http://customerportal.solarwinds.com/) or on www.webhelpdesk.com.

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It seems like 12.2.0 has broken redirects to the SSL port (ex. visiting http://helpdesk.example.com would automatically redirect to https://helpdesk.example.com). I had this setup prior to upgrading and have combed through documentation but can't get redirects to work anymore. Am I missing something or is this coming in the full release?

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Let us try to reproduce this, we did not touch this functionality, so it should work. (Tracking under # 390165 internally)

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Any news on this feature?

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Check in your \webhelpdesk\conf\whd.conf file and check that you have the following variable and that it is set as following;

NO_REDIRECT=false

Sorry, for the late response. NO_REDIRECT=false is set in the whd.conf file. Still no auto-redirect.

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Turns out this is broken in 12.2.0  RC and full release

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Yep, we are working on the fix.

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Here's the fix that was posted in another thread: SolarWinds Knowledge Base :: Unable to Redirect Communications to the SSL Port