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clubjuggle
Level 13

"You must be a WPM administrator" but I am a WPM administrator

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I have downloaded the WPM recorder locally to my PC. When I try to connect, I get the following error:

You must be a WPM administrator to edit recordings from the WPM server.

However, in offline mode you can create and save recordings locally.

What's odd about this is that I am already a WPM administrator (inherited via AD). Below are the permissions assigned to the group I belong to:

wpm-permissions.png

Any suggestions before I call support?

8 Replies
designerfx
Level 16

Re: "You must be a WPM administrator" but I am a WPM administrator

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In all humor/irony, you probably need full manage nodes admin. another need for needing granular permissions models.    

I've noticed a similar issue though, maybe jiri.tomek‌ can explain or help. I always found WPM permissions to be wonky at a minimum.

clubjuggle
Level 13

Re: "You must be a WPM administrator" but I am a WPM administrator

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It turns out that the issue here is that I was inheriting admin permissions as part of an AD group. Apparently WPM doesn't recognize that properly for this purpose. Once we added my AD account specifically within Orion, the problem went away.

I've requested that Solarwinds support open a bug report on this.

designerfx
Level 16

Re: "You must be a WPM administrator" but I am a WPM administrator

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So you added your individual AD account as a user?

That doesn't sound like an administrative solution as much as a bug.    

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clubjuggle
Level 13

Re: "You must be a WPM administrator" but I am a WPM administrator

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Correct. I edited my post (probably while you were typing yours) to note that I requested that SW open a bug report on this.

natetech
Level 10

Re: "You must be a WPM administrator" but I am a WPM administrator

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I tried all of the suggestions listed here, as well as opening a case, with no success.

Then, I was reading through discussions under Web Performance Monitor, which pointed me to look into the Orion database.

I originally looked at [Solarwinds_APM].[dbo].[Accounts] to compare my setting with other admins who did not have any issues, and found no difference.

I then started looking at the SEUM tables

I went into the database under the following table [Solarwinds_APM].[dbo].[SEUM_WebUserPermissions]

When I located my name, I found PermissionValue was set to ‘False’.

When I set to ‘True’, I was able to open WPM with no problem.

I did not find this solution referenced anywhere else, so I wanted to share.

jpaluch
Level 10

Re: "You must be a WPM administrator" but I am a WPM administrator

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It's been over 3 years now and this bug is still not fixed Admins rights are not inherited for AD Group and adding individual users or creating local SW accounts is not a solution.

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allanseyberth
Level 10

Re: "You must be a WPM administrator" but I am a WPM administrator

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Another year... still a problem.

jfaldmo
Level 12

Re: "You must be a WPM administrator" but I am a WPM administrator

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In my SEUM_WebUserPermissions table my my accountID has just one row. The PermissionName is "SEUM.SUEMAllowAdmin" is and the PermissionValue is already equal to "True." Maybe something else has changed in the past couple of years.

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