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Forum Transactions not working after upgrade to 2019.4

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Transactions not working after upgrade to 2019.4

dfairles over 4 years ago

Three issues after the upgrade.

1. Transaction windows have been resized so that playback no longer works.

2. Transactions that redirect to a SSO do not play now.

3. Log files are not being removed and filling uo the disks.

I have had an open ticket for 3 weeks now with no progress.

0 jvb over 4 years ago

Can you ping the ticket number back here so I can review the case? Also there was a service release made available this week that should be in your customer portal. I believe the first issue you list is addressed in that SR.
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0 dfairles over 4 years ago in reply to jvb

The ticket number is 00429333
I have asked out account rep to escalate this ticket because the person working the ticket take 8-10 days to even respond and then we never get anywhere. He has scheduled meeting for the prior week, in the wrong time zone, etc. Our account rep has said this was escalated, but then it was 8 more days before the same tech tried to schedule a meeting.
With all the other tech companies we work with, we are able to call in and ask for an escalation or talk to a manager and/or ask for a different tech. Every time I have tried to do this with Solarwinds, they tell me that isn't possible.
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0 jvb over 4 years ago in reply to dfairles

Thanks for the ticket number and sorry for the delays. I'll review and see if I can get some additional eyes on the case.
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