note saved when press save button - client interface

Very happy to see that they finally changed the interface to not only provide an actual (and clearly labeled) comment save button, but also an alert to let you know you have unsaved comments. Very nice implementation!

Great Joy !! - this has been added to WHD 12.7.4.85 

Let's get this fixed, this isn't a feature request, it's an issue with operations.  

Quite a few of our staff get burned by this, then end up complaining because their replies "get lost".  With over 500 staff and an average of about 250-350 tickets a month, this happens way too often.

I just can't fathom the logic behind using a Plus (+) to Save instead of a plain Save button. Every instance I've seen of the plus being used is to add, not save. So why mess with something so basic? 

If size of the icon was a consideration, how about using the standard Floppy Disk icon instead?

This has my vote too.  While you're at it, why not use the same format as the "Request" page, with the addition of the ticket list of course.  Then allow the user to adjust frame size so they can choose to have a wider list or a wider detail frame.  If the ability to adjust isn't feasible, I'd vote for a wider detail frame and a narrow list.