And why is the APP for iPhone and Android so OLD looking? I know it's just a window into my Web Server running WHD but damn. Can we please add a "Create New Ticket" function in this APP for Drive-bys? The "Standard Interface" choice takes too long to create a new ticket, you might as well go back to your desk and create the ticket at that point. AND you should create a voice feature that lets you speak the subject of the ticket into your phone so you can create the ticket quickly with a subject, then when you go back to your desk you can fill in all the details...