Open for Voting

WHD APP for iPhone and Android - PLEASE put a New Ticket Function in the App!

And why is the APP for iPhone and Android so OLD looking? I know it's just a window into my Web Server running WHD but damn. Can we please add a "Create New Ticket" function in this APP for Drive-bys? The "Standard Interface" choice takes too long to create a new ticket, you might as well go back to your desk and create the ticket at that point. AND you should create a voice feature that lets you speak the subject of the ticket into your phone so you can create the ticket quickly with a subject, then when you go back to your desk you can fill in all the details...

  • The items I'd like to see in the mobile app (or even the mobile interface for those non-iOS devices):

    1) Create a ticket

    2) number of "my tickets" shown on the main page actually corresponds to the number of tickets in my name, not just the updated ones (because that's what the UPDATED tab is for)

    3) number of "group tickets" shown on the main page actually corresponds to the number of tickets in the groups that I belong to not just the updated ones (because that's what the UPDATED tab is for)

    4) When searching for a ticket, be able to select a specific request type available on the server.

    5) When searching for a ticket, be able to search/select a location. When staff are out an about, if they are at one location, they can search for other tickets in that location so they can be dealt with at that time, instead of traveling back and forth

    6) Notification settings that allow me to chose what happens when a ticket is assigned to either myself or the groups I am part of - including almost a "working hours" section, so i don't get notifications for things outside of work.

    7) A "recent tickets" section as any ticket that I work on may not be assigned to me or my groups, but I've updated them in some manner.

  • This App hasn't been updated since Sept 2014. Am I the only one who uses it?

  • Ohhh man is this IOS App limited! Was just with a user at their desk, and needed to look at a note on a ticket for a phone number, and it is UNAVAILABLE. You can't even see notes on a ticket with this crappy little thing? And when you do standard interface and go to the regular site on Safari on IOS, you can't even open the ticket!! Why is this App SO limited?!?!?!  UUggghhhhhhhhhhhhh......