cancel
Showing results for 
Search instead for 
Did you mean: 
Create Post

Ticket Reporting

Ticket Reporting

Add the ability to determine the “number of tickets closed in X time” and the “number of tickets that have been open for X time (less, equal, or greater than)”. Generally speaking time-based metrics are important and seem to be lacking. Advanced metrics based on averages, medians, modes, range (high/low), and standard deviations would be welcome.

http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=1612&page=1#Item_0

Tags (1)
2 Comments
Level 8

Absolutely agree with the above... Also, how about LINE graphs?  A simple chart showing volume by month is missing, or volume by day/time, etc.    These are all very pertinent types of information that management wants to see.

Community Manager
Community Manager
Status changed to: Open for Voting