Currently client reminder intervals are tied to thepriority level of the ticket (Medium, Low, High, Urgent, etc.); this can be intrusive upon custom made Ticket Statuses. For instance, we have a "Is This Resolve?" status that sends an update to the client and asks them if the issue is resolved and if so they can click YES and it closes; for this status I wanted to set a client reminder interval for every 30 minutes or hour. Unfortunately, because the ticket has a priority of medium and I've enabled the client reminders for that priority level, ALL medium level tickets receive client reminders.
I think a setting for client reminders that is based out of the Status Types would be helpful and allow for more customization in regards to how clients are communicated with for tickets.
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