Implemented

Reporting on Clients

When creating Ticket Reports, I would like to have the ability to report on clients, not just creators.

If a user calls into the HelpDesk and a Tech opens a ticket for them, the tech is now the creator, not the user. When creating reports, I would like to see client data.

7-25-2013 10-37-30 AM.jpg

Parents
  • FormerMember
    FormerMember

    I agree with this idea.  As a long time user of WHD, I have always found that the reporting features were not up to par with the information that was in the systems.  I have to resort to using SQL every month to get information on the Clients that use our services.  And to be honest, even that is a pain. 

    Please let Reporting have access to the Client data as well as the Ticket data!

Comment
  • FormerMember
    FormerMember

    I agree with this idea.  As a long time user of WHD, I have always found that the reporting features were not up to par with the information that was in the systems.  I have to resort to using SQL every month to get information on the Clients that use our services.  And to be honest, even that is a pain. 

    Please let Reporting have access to the Client data as well as the Ticket data!

Children
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