Hi,
It would be handy from a reporting point of view to be able to determine the methods by which tickets have been logged (i.e. either by phoning our Service Desk, by emailing or by using the Web Help Desk portal directly).
We're pushing users towards using the Web Help Desk themselves to log tickets instead of phoning the Service Desk, but we need to quantify how many tickets are logged by phone, etc. beforehand.
This doesn't appear to be possible in any of the reporting functions within WHD.
Cheers,
Brian
