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Paste images straight into the Faq

Paste images straight into the Faq

hi,

It would be great that the FAQ editor would be a richt text HTML-client.

Certainly to paste images immediatly the create KB articles.

Now it is a huge workaround to first take screenschots and then link the url's in the article.

This could be so much easier.

Regards,

Didier Boydens
ICT Manager

A.Z. Sint-Augustinushospital Veurne

Tags (1)
31 Comments
Level 9

Also requested here: http://thwack.solarwinds.com/ideas/1890

Would be a nice feature indeed.

Level 10

This is huge.  I have recently converted from a lotus Notes system and have no ability to re-create the new tickets with the images because the images won't just paste in like WYSIWYG editor.

Level 11

Is there still no way to insert an inline image without having to host?

Level 9

I agree, this would make things much better and nicer for techs to view FAQs.  There are some minor editing you can do with BBCode, but I found it is limited to only specific BBCode actions predetermined in WHD.  It would be great to have more flexibility with HTML:

Notes can be formatted with HTML or BBCode. URLS and E-mail addresses are formatted automatically as hyperlinks.

Supported HTML tags:

b, i, u, font, ul, ol, li, br, p, a, img, pre

Supported BBCode tags:

[b] ... [/b]
[i]
... [/i]
[u]
... [/u]
[color=red]
... [/color]
[size=20]
... [/size]
[img]
... [/img]
[list][*]
Item 1 [*]Item 2 [*] ... [/list]
[code]
... [/code]
[email]
... [/email]
[url]
... [/url]
[url=www.url.com]
click here[/url]
[google]
search term[/google]
[google=search term]
here[/google]

Level 15

You can attache the picture to the FAQ as an attachment and then link it to the post with

  • [img]URL[/img]

tag.

Level 15

Actually you can define any tag you wish. BBCode implementation in WHD is very flexible and allows you to define various custom tags and hacks.

See this article for more: Hidden Gems of Web Help Desk - Text Formatting with BBCode.

Level 9

Peter,

OK. There is a possibility for the moment. But we still have to host the images first before we can show them with

  • [img]URL[/img]

To paste images immediatly in the created KB articles would be so much easier.

Regards,

Didier Boydens
ICT Manager

A.Z. Sint-Augustinushospital Veurne

Level 11

Sounds like a great work around; yet still a workaround.

Level 9

Thanks, Peter!  I reviewd that article and it is very useful.  However, not all BBCode seems to work. For example, Strikethrough is not recognized (e.g., [s]strike that[/s] ). Also, tables would be a huge win (e.g., [table]{rows}[/table] ), but those are not recognized either.  The text just displays in the final view as the code itself, not rendered.  Any thoughts?

[table]

[tr]

[th]Name[/th]

[th]Age[/th]

[/tr]

[tr]

[td]John[/td]

[td]65[/td]

[/tr]

[tr]

[td]Gitte[/td]

[td]40[/td]

[/tr]

[tr]

[td]Sussie[/td]

[td]19[/td]

[/tr]

[/table]

Level 15

You can implement strikethrough as suggested in article by adding a new definition. With tables it's a bit tricky and I would recommend to use <pre> tag for pre-formatted text and create your own definition for it too.