Multiple clients on one ticket

This would be great functionality if used in the following way: lets say a autocad goes down and 10 people call to tell you , it would be great to create 1 ticket and assoc all 10 users with it because they are all calling on the same issue. Then when the ticket is closed all users would be notified. it would be especailly cool of the option you set to confirm witht he user could go to each user. Using problem tickets for this is an option but not a great one since you have to create a new ticket for every user, if you could duplicate a ticket that coudl also solve it.

This would be great functionality if used in the following way: lets say a autocad goes down and 10 people call to tell you , it would be great to create 1 ticket and assoc all 10 users with it because they are all calling on the same issue. Then when the ticket is closed all users would be notified. it would be especailly cool of the option you set to confirm witht he user could go to each user. Using problem tickets for this is an option but not a great one since you have to create a new ticket for every user, if you could duplicate a ticket that coudl also solve it.