I've seen variations of this discussed but couldn't find a feature request for it. The ability to track several ticket related tasks on one ticket would be very helpful. I realize we can create tasks but this creates separate tickets and tracking them becomes a task in itself. An idea of how to do this would be in Processes where a choice could be offered for either Approval or Task. It would be tracked in a ticket exactly the same as Approval steps but instead of the recipient having an Approve or Deny button in the email it would be Complete.
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community.
More than 150,000 members are here to solve problems, share technology and best practices, and directly
contribute to our product development process.