Many times our Techs, while working on a ticket will have some other Tech "parachute in" and either take the ticket or add updates to the ticket that muddy the waters/confuse the client.
I think it would be useful to lockdown a ticket once it has been assigned to the Tech, then changes to the ticket can only be made by the assigned tech or the submitting client.
Many times this interference can cause conflicts with the solutioning of the ticket or adds confusion to the Staff member who submitted the ticket.
While all Techs should be able to view tickets,(Read Only) the Tech who "has the ticket" assigned should be the only one able to transfer/update/close said ticket.
It would be a nice to have feature