i know that we can create custom field for a ticket and receive email and change into tickets. What this takes is just basically copying all the subject and email content into the ticket subject and details.
So now, what if we want to change the tickets details into specific custom field (the value is not fixed) . For example , the email content receive like below
source IP Address : x.x.x.x , destination IP : p.p.p.p , error code : 1234
then over at ticket created custom field there will auto populate
Source IP Address: x.x.x.x
destination IP : p.p.p.p
error code : 1234
AS per i know we can hardcode it in the action rules of modifying this email content into specific one.
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community.
More than 150,000 members are here to solve problems, share technology and best practices, and directly
contribute to our product development process.