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Auto populate the email info in created custom field

Auto populate the email info in created custom field

0 Kudos

Hi All,

i know that we can create custom field for a ticket and receive email and change into tickets. What this takes is just basically copying all the subject and email content into the ticket subject and details.

So now, what if we want to change the tickets details into specific custom field (the value is not fixed) . For example , the email content receive like below

source IP Address : x.x.x.x , destination IP : p.p.p.p , error code : 1234

then over at ticket created custom field there will auto populate

Source IP Address: x.x.x.x

destination IP : p.p.p.p

error code : 1234

 

AS per i know we can hardcode it in the action rules of modifying this email content into specific one.