A tech group can only be emailed if the ticket was logged by a client and assigned to the tech group.
So for example if a tech logged the call and allocated to the tech group they would not get a notification.
If a SolarWinds Orion product logged a call via integration and auto allocated to a tech group - they don't get notified.
The only way currently that I can see to do this is via Action rules but the email that does out contains limited variables and looks terrible.
