Web Help Desk mobile enables your Apple iOS device to receive SMS text messages from Solarwinds Web Help Desk each time a customer ticket is created or updated.
Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on supported server running Solarwinds Web Help Desk 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download Solarwinds Web Help Desk and the latest APNS certificate from the Solarwinds Customer Portal at https://customerportal.solarwinds.com
Solarwinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support request for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation, asset management, and incident and problem management. You can download a trial version of Solarwinds Web Help Desk at https://webhelpdesk.com
1. Access Apple Store
2. Download and Install Web Help Desk Mobile by Solarwinds Worldwide, LLC
3. Open the Application
4. Configure Server Settings
5. Enter Username and Password
NOTE:
To use Web Help Desk Mobile, you must have a user account on supported server running Solarwinds Web Help Desk 12.1 or later and an Apple Push Notification Service (APNS) certificate.
Web Help Desk Mobile supports email ticket creation, automatic ticket assignment and escalation, asset management, and incident and problem management.
