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email update command in tech view mailto link errors

FormerMember
FormerMember

If I use the subject line given to update a ticket by the plaintext email that is received by a tech, e.g.,

Ticket:125408 Action:TechUpdate Hidden:NO Status:EmailClient:YES Reassign: MinutesWorked:

(the link looks like:)

To add a note to this ticket, click here:

mailto:foo@example.com?subject=Ticket%3a125408%20Action%3aTechUpdate%20Hidden%3aNO%20Status%3a%

20EmailClient%3aYES%20Reassign%3a%20MinutesWorked%3a

I get back the error:


Subject: ERROR: Unable to update Ticket 125408

Your request to update the status of  Ticket 125408 could not be completed because "EmailClient:YES" is

an unrecognized status type.


Is this a feature that's not yet implemented, a bug, or what?


Version is 11.2.1