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Workflow

Can someone give me a good breakdown of how the workflows work in Web Help Desk. We would like to have automated emails going out to a group. Example. If we have a new hire starting in our company we would like to have an email going out to our HR department, One email to me and my boss and one email going out to our software team and finally one to our sharepoint person. Can you please reply back with how this would be setup with screenshots of where to configure? Any help is greatly appreciated.

Thanks

Chad