I have installed Web Helpdesk and I am able to receive emails and the ticket is being created as expected. However I am unable to send email from Web HelpDesk.
I am receiving the following error when using the standard port 25: Encountered error while attempting to send email: javax.mail.SendFailedException: Invalid Addresses; nested exception is:
com.sun.mail.smtp.SMTPAddressFailedException: 504 5.5.2 <CommandCenter>: Helo command rejected: need fully-qualified hostname
If I switch settings to SSL and use port 465 I receive the following error: Encountered error while attempting to create transport for sending email: com.macsdesign.whd.util.EmailMessageController$CouldNotCreateTransportException: Could not create transport for E-Mail messages: Unable to establish SMTP connection within 30 seconds. Host: 220.127.116.11, Port: 465, User: support, useSSL: true
I have resolved the issues and I am able to send out email.
However, it appears if I send a test email to firstname.lastname@example.org from an email address with the same domain I do not receive the email. If i send from my gmail account everything works as expected.
Is this an expected behavior of the application or do I need to modify a setting? Again, all emails that are not on the same domain are working flawlessly.
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. More than 150,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.