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Level 7

WHD "Flagged Tickets" only visible to Tech who Flagged ticket

We used to use this feature to Flag tickets that Technicians need assistance with, however after the last update the Flag now is only visible to Tech who Flagged the ticket. Was this changed for a reason? the current configuration of this feature severely limits its usefulness.


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Level 12

As far as I have seen since that feature was introduced way back it was only ever for the tech that flagged the ticket

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