WHD End User\Technician Guide

Hi Jake,

I'm wondering - could you elaborate what kind of information you would like to see in such guide?

Thanks,

Peter

How a tech would go about using the software, cover general items like

• Creating tickets
• Updating tickets
• Linking assets to tickets
• Using the various menu options

For the Client guide, It would cover the menu that the end user sees. Tell them how to

• review old requests,
• cancel requests,
• update requests
• use the FAQ

*I ended up creating my own end user guide for the web interface, loosely based off one I found on a college website.

Thanks Jake!

I haven't got one as only just started using it myself, but that would be useful

Here's the WHD Admin Guide I downloaded when first implementing WHD a few years ago .....

I had managed to find the newer version of this on the website, it was more the look and feel of the software and best practices I was after, maybe tips too. What does the tags mean next to certain names and why do they appear such as (d), (l). I understand what they mean but was unsure the reason behind (l)

This will be useful for when I make the tech guide, thank you

this came from solarwinds?

lol their tech support said this was not supported by them. (pg19)

Apache Integration

By default, the Web Help Desk runs on port 8081.

If you don’t need Apache, and would prefer to run the application on port 80,

1. Stop Apache.

2. Set the DEFAULT_PORT variable in webhelpdesk/conf/whd.conf to 80.

3. Restart Web Help Desk using /usr/local/webhelpdesk/whd start.

If you want to have Apache running on port 80, you can allow it to proxy requests to the Web Help Desk on port 8081. This will make it appear as if the application is running on port 80.

To proxy port 8081 requests:

1. Open webhelpdesk/conf/whd.conf.

2. Set URL_DEFAULT_PORT=80

3. Save the webhelpdesk/conf/whd.conf file.

Administrator Guide  SolarWinds Web Help Desk

20  Installing SolarWinds Web Help Desk

4. Enable mod_proxy as described in this following reference:

5. Add the following lines at the end of your Apache configuration file (httpd.conf):

ProxyPass /helpdesk http://localhost:8081/helpdesk

ProxyPassReverse /helpdesk http://localhost:8081/helpdesk

6. Save the file, and then restart Apache

WHD

‌names and why do they appear such as (d), (l). I understand what they mean but was unsure the reason behind (l) !