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Level 7

WHD 12.7. users prompted to update profile

Hi,

 

We are running WHD 12.7 on Centos7 & Postgress db.  Users are reporting when they try to open new tickets, they get prompted to update their profile and they get thrown in a loop if they try to update. Odd behavior...!!

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Level 12

Thisa bug which need to be fixed by SW

If you have a client profile field that are "required" and that are not currently populated, then this bug will happen. Short term solution is to change the field(s) to "Editable".

 

I suggest you create a support call to get them to fix it.

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