Web Help Desk 12.6 Hotfix 1 is now available in the customer portal for download.
SolarWinds
Web Help Desk 12.6 Hotfix 1
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This hotfix provides the following improvements:
* Custom fields now save data in all situations
* High asset volume performance issues are resolved
* Linked client account no longer restricts views in some situations
* Apache Tomcat version information no longer displays in HTTP 404 pages
* "Use as FAQ" now behaves as expected
* Improved functionality with archived request types
* Dashboard widgets no longer time out
This hotfix requires Web Help Desk 12.6 installed on your Web Help Desk
- server.
NOTE: In the installation instructions, <WebHelpDesk> represents the Web
Help Desk home folder. The default home folders for various operating systems
are listed below:
Apple MacOS: /Library/WebHelpDesk
Microsoft Windows: \Program Files\WebHelpDesk
Red Hat/CentOS
/Fedora Linux: /usr/local/webhelpdesk
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INSTALL HOT FIX 1
1. Log on to Web Help Desk as an Administrator.
2. Stop Web Help Desk.
a. Navigate to the <WebHelpDesk> directory.
b. Right-click whd_stop.bat and select Run as Administrator.
3. Download and unzip the Hotfix 1 ZIP file to a directory on your Web Help Desk server.
4. Back up your existing Web Help Desk configuration files.
a. In the <WebHelpDesk>/bin/tomcat/conf directory, back up the following file:
- web.xml
b. In the <WebHelpDesk>/bin/webapps/helpdesk/error-pages/ directory, back up the following file:
- 404.html
c. In the <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/ directory, back up the following files:
- whd-core.jar
- whd-dao.jar
- whd-persistence.jar
- whd-web.jar
d. In the <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/ directory, back up the following file:
- web.xml
e. In the <WebHelpDesk>/bin/webapps/ROOT/ directory, back up the following file:
- 404.html
f. In the <WebHelpDesk>/conf/ directory, back up the following file:
- tomcat_web_template.xml
5. Install the files included with this hotfix into the appropriate directories on your Web Help Desk server.
a. Copy the following file included with the hotfix to the <WebHelpDesk>/bin/tomcat/conf directory, overwriting the existing file:
- web.xml
b. Copy the following file included with this hot fix to the <WebHelpDesk>/bin/webapps/helpdesk/error-pages/ directory, overwriting the existing file:
- 404.html
c. Copy the following files included with this hotfix to the <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/ directory, overwriting the existing files:
- whd-core.jar
- whd-dao.jar
- whd-persistence.jar
- whd-web.jar
d. Copy the following file included with the hotfix to the <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/ directory, overwriting the existing file:
- web.xml
e. Copy the following file to the <WebHelpDesk>/bin/webapps/ROOT/ directory, overwriting the existing file:
- 404.html
f. Copy the following file included with this hotfix to the <WebHelpDesk>/conf/ directory, overwriting the existing file:
- tomcat_web_template.xml
6. Start Web Help Desk.
a. Navigate to the <WebHelpDesk> directory.
b. Right click whd_start.bat and select Run as Administrator.
Hotfix 1 is installed on your Web Help Desk server.
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UNINSTALL HOT FIX 1
1. Log on to Web Help Desk as an Administrator.
2. Stop Web Help Desk.
a. Navigate to the <WebHelpDesk> directory.
b. Right-click whd_stop.bat and select Run as Administrator.
3. Locate the directory containing your backup files.
4. Install your backup files into the appropriate directories on your Web Help Desk server.
a. Copy the following file from backup to the <WebHelpDesk>/bin/tomcat/conf directory, overwriting the existing file:
- web.xml
b. Copy the following file from backup to the <WebHelpDesk>/bin/webapps/helpdesk/error-pages/ directory, overwriting the existing file:
- 404.html
c. Copy the following files from backup to the <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/ directory, overwriting the existing files:
- whd-core.jar
- whd-dao.jar
- whd-persistence.jar
- whd-web.jar
d. Copy the following files from backup to the <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/ directory, overwriting the existing file:
- web.xml
e. Copy the following file from backup to the <WebHelpDesk>/bin/webapps/ROOT/ directory, overwriting the existing file:
- 404.html
f. Copy the following file from backup to the <WebHelpDesk>/conf/ directory, overwriting the existing file:
- tomcat_web_template.xml
5. Start Web Help Desk.
a. Navigate to the <WebHelpDesk> directory.
b. Right click whd_start.bat and select Run as Administrator.
Hotfix is uninstalled from your Web Help Desk server.
For assistance, contact SolarWinds Technical Support at
http://www.solarwinds.com/company/contact-us.
This hotfix is now available on Customer Portal.
