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Web Help Desk (WHD)

Forum Using variables in a ticket

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Using variables in a ticket

derekschauland over 11 years ago

Is it possible to include variables for things like last updated user / last updated date in a ticket note?

I want to create a bulk action to close inactive tickets and add a note like "this ticket has not been updated since %updatedate%, It is being closed due to inactivity"

Top Replies

bpavlov over 11 years ago in reply to derekschauland +2

Don't hope, put in a feature request: http://thwack.solarwinds.com/community/tools_tht/web-help-desk/web-help-desk-feature-requests

0 rcullen over 11 years ago

No, it is not possible using the existing features of Web Help Desk (to my knowledge).
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0 derekschauland over 11 years ago in reply to rcullen

Bummer. Hopefully this is something they add
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0 bpavlov over 11 years ago in reply to derekschauland

Don't hope, put in a feature request: http://thwack.solarwinds.com/community/tools_tht/web-help-desk/web-help-desk-feature-requests
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