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Level 10

Using variables in a ticket

Is it possible to include variables for things like last updated user / last updated date in a ticket note?

I want to create a bulk action to close inactive tickets and add a note like "this ticket has not been updated since %updatedate%,  It is being closed due to inactivity"

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Level 8

No, it is not possible using the existing features of Web Help Desk (to my knowledge).

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Bummer.  Hopefully this is something they add

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