We recently turned on the auto-generate ticket based on incoming emails. We have a few users in the system that are having their tickets assigned to an inactive client account (that you cannot find if you search for the client) that has previously had tickets. It seems like these people were once employees, left the university, and then came back to a different department with a different username. The email they are using is in the active AD account and shows in WHD but the tickets are assigned to the old inactive account. Is there a setting I can change to direct it to the new account.
