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Forum Tickets PDF and Custom Fields

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Tickets PDF and Custom Fields

bvondeylen over 5 years ago

When I print a ticket using the "Gear" and selecting Tickets PDF, I don't understand why some custom fields will print and other custom fields are ignored. I cannot find any location which specifies to print a custom field or not to print a custom field.

Can anyone give me any pointers please?

0 bvondeylen over 5 years ago

If it helps, here are some screen shots.
In the above ticket, I would like the following Custom Fields printed: Student ID, Legal Student Name, Grade, Enrolling AT School, and Enrolling AT Classroom Teacher
BUT, only Legal Student Name and Grade are printing. Why?
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