cancel
Showing results for 
Search instead for 
Did you mean: 
Create Post
Level 8

Ticket Automation

Jump to solution

I'm looking for a way to automate the creation of a "daily health check" ticket.  Basically - open a ticket every weekday and have our daily tasks in it (check backups / services / whatever else).

Had anyone done this / have a best method?

_Josh

0 Kudos
1 Solution
Level 13

You can create a Task and schedule it to run everyday. By setting the Task Element you can put your "to-do" items.

5-27-2014 12-11-03 PM.png

View solution in original post

6 Replies
Level 13

You can create a Task and schedule it to run everyday. By setting the Task Element you can put your "to-do" items.

5-27-2014 12-11-03 PM.png

View solution in original post

Yes - I hadn't either.  That's perfect - thanks!

0 Kudos

I never saw this before. That's helpful!

0 Kudos
Level 11

There isn't a way to do it in the help desk. But if you enabled the ability for tickets to be generated by email, you could have an email scheduled to send off every day to the helpdesk with that info.

Edit: I'm wrong. It can be done.

0 Kudos

I'm just happy you got to use strike-through text today

I always never get the opportunity.

0 Kudos

I was pretty excited myself. It's kinda like a consolation prize!

0 Kudos