Scenario: 4 technicians, ticket comes in and one of the techs adds notes to the ticket but does not assign the ticket to themselves.
Is their an action rule I can use to assign the tech that responded to the ticket?
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Hi dongoodwin,
This isn't really possible, however you can do a dodgy workaround that requires you to create an action rule per each individual technician.
Note that applying this action rule will apply to any update the technician does if there's no technician assigned to the ticket.
You may not want this type of action rule in place as tickets may want to be updated by a different technician that isn't working on the ticket.
-Midnight
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