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Level 7

Tech linked account listed as inactive.

I have a tech who is able to log in to WHD but when he tries to send emails it says his account is inactive.  His WHD tech account is not but when i link it to a LDAP account it says that account is inactive.  Where can i fix that?

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Level 17

Search for a client account that may be linked.  You should be able to edit that and see if the client account is inactive for some reason.